“We hear from everyone that this is increasingly becoming an issue,” said Cristina Martin Firvida, AARP’s director of economic security.
Source: Social Security service declines as waits at offices grow – The Washington Post
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Anyone who has visited a Social Security Field Office knows exactly what they mean about long waits. Depending on the day you show it up it is not unusual to wait for 30 minutes to one hour for service. You can always get on line, however it is not always easy to navigate the website.